Shipping & Returns Policy
Shipping & Returns Policy for The Scent Bar
Effective Date: June 14, 2026
At The Scent Bar, we want you to be delighted with your fragrance purchase. Please read our policy below regarding the shipment and potential return of our products.
1. Shipping Information
Processing Time: Orders are typically processed and prepared for shipment within [e.g., 2–3] business days.
Delivery: We offer shipping across [e.g., India]. Delivery timelines may vary based on your location and the courier service provider.
Tracking: Once your order has been dispatched, you will receive a tracking number via email so you can monitor the status of your delivery.
Shipping Costs: Shipping fees are calculated at checkout based on the delivery address and the weight of your order.
2. Returns and Exchanges
Damaged Items: If you receive a product that is damaged or defective, please contact us at Thescentbarguwahati@gmail.com within [e.g., 48 hours] of delivery with photos of the damage. We will arrange for a replacement or a refund.
Returns Policy: Due to the nature of fragrance products, we generally cannot accept returns or exchanges for items that have been opened or used, unless they arrive damaged.
Bespoke Fragrances: Please note that all custom-blended perfumes are created specifically for you and are final sale items; they are not eligible for return or exchange.
3. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at +91 86385 17775. If your order has not yet been processed or shipped, we will do our best to accommodate your request.
4. Contact Us
If you have any questions regarding your shipment or need assistance with a return, please reach out to our team:
Email: Thescentbarguwahati@gmail.com
Phone: +91 86385 17775
